Partnership structure
How the partnership works
The structure is deliberately straightforward. We supply and support you; you supply and support your clients. Your clients deal with the company they already know, and the platform behind the service is our responsibility, from the tags on the equipment to the servers behind the dashboard.
Within that structure, the configuration is shaped to your operation. Alarms and thresholds are set up per client around their specific equipment and their specific definition of an event that matters. Dashboards carry your branding. How far the configuration goes is a conversation rather than a tick-box list, because partners differ: some want a straightforward branded dashboard their own team manages on behalf of clients, while others want individual client-level access, which we can scope as part of a larger platform build. There is no standard package, because the whole point of the programme is that the service looks and behaves like yours.
